![]() “You must create clarity,” she said, “even if you cannot see. She added that an impactful leader in today’s environment must create clarity. In uncertain times, people crave stability, and the ability to be transparent is essential to providing that stability.” “If you’re going to lead people into uncertain territory,” Harris said, “you have to earn their trust. Which doesn’t work when you don’t know what’s going to happen next. The people who get promoted are the best producers, of sales dollars or courtroom victories or dams built or whatever it might be. Some of that has to do with a certain lack of diversity - “When I graduated from Harvard Business School in 1987,” she said, “leadership looked like six white men in a room” - but a lot of it, as Harris describes it, has to do with basic assumptions about what constitutes leadership. Watch NRF 2022: Retail’s Big Show on demand and catch up with latest sessions.Īnother part of the old model relates to who gets hired and who gets promoted. “I am still delivering the same good or service, but I am delivering it how and when I choose. “Now, the contract is different,” Harris said. They were valued on their ability to do what they were told in the way they were told to do it, often including the location where the work was to take place and even the clothes the workers were to wear. ![]() Employees were hired to deliver a good or a service, or some combination thereof. The old contract, she said, is about control. As to the amplification of choice, the pandemic, she noted, has helped make it clear that the employer/employee contract has changed in some basic ways. The rest of Harris’s presentation centered around two major changes in the larger culture, which she identified as the amplification of choice and voice. “The stimulus that has transpired is an indication of a very accommodating monetary and fiscal policy.” Dollars in the hands of consumers, in other words, means good news for retail. Interest rates will rise, she conceded, but we will still be in essentially a low-interest environment. Over two trillion in savings is sitting with consumers.” Personal consumption is at an all-time low. ![]() “However,” she added, “the good signs outweigh the bad. NRF Center for Digital Risk & InnovationĬouldn't make the show? Take a look at our event recap to catch up on content from NRF 2022. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |